Last Updated: 01 Mar 2025
At Optiyoz Digital Store, we strive to provide high-quality digital services and products. However, due to the nature of our services, we have specific refund policies in place.
1. General Refund Policy
🔹 All purchases made on Optiyoz Digital Store are final and non-refundable, except under certain conditions mentioned below.
🔹 Refunds are only applicable in cases where we fail to deliver the promised service due to our own fault.
2. Eligibility for Refund
You may be eligible for a refund in the following cases:
✅ Non-Delivery of Service – If the service has not been delivered within the agreed timeframe.
✅ Duplicate Payment – If you are charged twice for the same service, the excess amount will be refunded.
✅ Technical Issues – If a purchased digital product (e.g., software, tool, or license) does not function as described and we are unable to resolve the issue.
⛔ Refunds Will NOT Be Issued If:
❌ The service has already been delivered as per the agreed scope.
❌ The delay in service delivery is due to incomplete or incorrect information provided by the customer.
❌ The customer changes their mind after the purchase.
❌ The issue arises due to third-party software, hosting, or external factors beyond our control.
3. Refund Process
🔹 To request a refund, email us at refund@optiyoz.co.in with your order details, reason for refund, and proof of issue.
🔹 Our team will review your request within 15 business days and notify you of the decision.
🔹 Approved refunds will be processed within 45 business days and credited to the original payment method.
4. Cancellation Policy
✅ Cancellations are allowed only before work on the project has begun.
✅ Once work has started, cancellations will not be entertained.
5. Contact Us
For any refund-related inquiries, contact us at:
📧 Email: info@optiyoz.co.in
📞 Phone: 011-69290640
By purchasing from Optiyoz Digital Store, you agree to this Refund Policy. Thank you for your understanding! 🚀
